Return & Refund Policy – BEAUTY BOX STORE

Beauty Box Store is fully committed to the provisions of Egyptian Consumer Protection Law No. 181 of 2018, while maintaining a balance between customer rights and fair trade principles, given the nature of the products sold (original perfumes).

Last updated: April 20, 2026

1. General Scope of the Policy

Perfumes are classified as personal-use products; accordingly:

The customer may not request a replacement or return once the product's packaging has been opened or the product has been used.
Opening the shipment before completing receipt and paying the delivery representative is strictly prohibited.
Receiving the shipment from the delivery representative is considered an implicit acknowledgment by the customer that the outer packaging of the parcel was intact and in good condition.

2. Cases in Which Replacement or Return Is Accepted

Refund or replacement requests are approved only in the following legal cases:

A manufacturing defect in the product.
The customer received the wrong product that does not match the order details.
The product arrived damaged before use, provided the product's original seal has not been opened.

3. Reporting Period & Contact Channels

The customer must report the issue within a maximum of 3 days from the date of receipt. Requests submitted after this period will not be considered.

To submit a request, please contact us via:

Please attach the order number along with clear photos or videos showing the defect or error.

4. Product Condition for Return

For a replacement or return request to be approved, the product must be:

Unused and completely unopened.
In its original, sealed packaging (shrink-wrap intact).
Accompanied by all original accessories and components.

Note: Any product that has been opened, tried, or used permanently loses its right to replacement or return.

5. Inspection Procedures

All returned products undergo a thorough inspection by the Beauty Box Store team. Final approval is granted only after confirming that the issue is due to a manufacturing defect or an execution error, and not misuse.

6. Refund Policy (In Accordance with Egyptian Law)

If a return request is accepted, the customer may choose one of the following two options:

Replacement: Receive the same product or an alternative product of equal value (subject to availability).
Refund: Recover the full monetary value of the product.

Refunds are issued via the original payment method within 7 to 14 business days, in accordance with Egyptian banking regulations.

7. Cases Not Covered by Replacement or Return

Requests are not accepted in the following cases:

Change of personal opinion after receiving the shipment.
Not liking the scent, longevity, or performance of the product.
Opening or using the product.
Damage resulting from improper storage or misuse by the customer.

8. Final Decision

Beauty Box Store reserves the right to reject any replacement or return request that does not meet the conditions stated above, in accordance with applicable laws and regulations.