Shipping & Delivery Policy – Beauty Box Store

At Beauty Box, we make sure to prepare and ship your orders as quickly as possible while preserving product quality and safety until they reach you.

Last updated: April 20, 2026

1. Order Processing

Orders are typically processed within 1 to 3 business days from the date of order confirmation and payment.

Business days exclude weekends, public holidays, and any days operations are disrupted by circumstances beyond our control.

2. Shipping & Delivery Time

Once an order is processed and handed to the shipping carrier, delivery time varies depending on the city, country, and carrier used.

Local shipping: typically 2 to 7 business days.
International shipping (where available): may take 5 to 14 business days or more depending on destination and customs clearance.

All timeframes stated are estimates and may vary depending on seasons, promotions, operational load, and shipping carriers.

3. Shipping Fees

Shipping fees are calculated at checkout and displayed clearly before payment.

We may occasionally offer free shipping or special promotions under terms announced on the website.

4. Order Tracking

Once your order ships, you may receive a tracking number via email or the contact method registered with your order, depending on the available shipping carrier.

You can use the tracking number to follow your shipment's status until it arrives.

5. Shipping Delays

Some delays may occur beyond our control, such as carrier congestion, weather conditions, seasonal demand, or incomplete or incorrect addresses.

If your order is delayed unusually long, please contact us to follow up on its status.

6. Accuracy of Address Details

The customer is responsible for entering shipping details correctly and completely, including name, phone number, address, and postal code.

Beauty Box is not liable for any delay or failure in delivery resulting from incorrect or incomplete information provided by the customer.

7. Failed Delivery Attempts

If delivery fails due to no response, refusal to accept the package, or an unclear address, the shipment may be returned to us by the carrier.

In this case, a new re-shipping fee may apply before the order is sent out again.

8. Shipping of Perfumes & Sensitive Products

Some perfumes or similar products may be subject to special requirements or restrictions by certain carriers or countries due to the nature of the product.

Shipping methods, timeframes, or geographic coverage for certain orders may therefore vary depending on the destination and product type.

9. Lost or Damaged Shipments

If you receive a damaged order or notice a clear issue with your shipment, please contact us within 48 hours of receipt with clear photos attached.

If the carrier shows the shipment as delivered but you have not received it, we will help you file a follow-up claim with the carrier, without guaranteeing the final outcome if the carrier confirms delivery to the registered address.

10. Changing or Cancelling the Shipping Address

Requests to modify the shipping address or cancel an order can only be made before the order is processed or shipped.

Once an order has shipped, it may no longer be possible to change the address or cancel the shipment.

11. Customs & Additional Fees

For international shipments, some orders may be subject to customs duties, taxes, or import fees depending on the regulations of the receiving country.

These fees, if any, are borne by the customer unless explicitly stated otherwise on the website.