هيرش روج - العز للعود

Cases Eligible for Exchange or Return

Exchange or return requests are accepted exclusively in the following cases:

• The product has a manufacturing defect.
• The customer receives an incorrect product that does not match the order details.
• The product arrives damaged before use, provided that the original packaging has not been opened.

Reporting Period & Contact Methods

• Customers must report the issue within a maximum of 3 days from the date of delivery.
• Any requests submitted after this period will not be considered.
• To submit a request, please contact us via:

WhatsApp: 01550484855
Facebook: facebook.com/beautyboxxstore
Instagram: @beauty_boxx_store

Please include your order number along with clear photos or videos showing the defect or issue.

Conditions for Exchange or Return Approval

For an exchange or return request to be approved, the product must be:

• Unused and completely unopened.
• In its original, securely sealed packaging.
• Accompanied by all original accessories and components.

Note: Any product that has been opened, tested, or used will no longer be eligible for exchange or return.